Terms and Conditions

Welcome to Mehnoor Supermarket! These terms and conditions outline the rules and regulations for the use of our website, located at www.mehnoor.in. By accessing or using this website and our services, you agree to comply with and be bound by the following terms and conditions.

1. Introduction

These terms and conditions govern your use of Mehnoor Supermarket’s website and its services. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to all of these terms, you must not use the website or its services.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or guardian to use this website.
By using our website, you represent and warrant that you have the right, authority, and capacity to enter into these terms and to comply with all of these terms.

3. Use of Website

Mehnoor Supermarket provides access to a wide range of products, including groceries, household items, and more. You agree to use our website only for lawful purposes.
You may not use our website to:
- Post or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, or otherwise objectionable.
- Interfere with or disrupt the operation of the website or the servers or networks that host the website.
- Engage in any fraudulent, harmful, or unauthorized use of the website.

4. Products and Pricing

All product prices, descriptions, and availability are subject to change at any time without notice.
Mehnoor Supermarket strives to provide accurate and up-to-date information, but errors may occur, including pricing or stock discrepancies. In such cases, we reserve the right to cancel orders or update the information accordingly.

5. Orders and Payments

By placing an order through our website, you agree to provide accurate, complete, and current information.
Payment for orders can be made through secure payment gateways provided by Razorpay. We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.
Mehnoor Supermarket reserves the right to cancel or refuse any order if it is deemed fraudulent, incomplete, or violates our terms.

6. Delivery and Shipping

We offer delivery services to various locations. Delivery times and fees will vary based on your location and order size. Please refer to our Pricing Details page for more information.
Mehnoor Supermarket is not responsible for delays in delivery due to unforeseen circumstances beyond our control (e.g., weather conditions, strikes, or natural disasters).

7. Cancellations, Returns, and Refunds

You may cancel your order before it has been dispatched for delivery. Once an order is in transit, cancellations are no longer possible.
If you receive a defective or damaged product, please contact us within 48 hours of delivery to initiate a return or refund. Please refer to our Return and Refund Policy for more details.
Refunds will be processed via the original payment method and may take 7–10 business days to reflect in your account.

8. Intellectual Property

All content, including images, logos, product descriptions, and graphics on Mehnoor Supermarket’s website, is the property of Mehnoor Supermarket and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content from our website for commercial purposes without our express written permission.

9. Limitation of Liability

Mehnoor Supermarket shall not be liable for any damages, including indirect, incidental, or consequential damages arising out of the use or inability to use our website or services.
We make no warranties or guarantees regarding the accuracy, completeness, or reliability of any content on our website.

10. Privacy

Your use of the website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your personal data as described in the policy.

11. Changes to Terms

Mehnoor Supermarket reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the revised terms.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.